Connection troubleshooting

Fresh install on a new PC

Machine settings are stored on that PC. On a new computer:

• Sign in with the same account
• Reinstall USB drivers / Phidget Network Server
• Re-add machine: serial port, IP, slave ID
• Re-enter capacity and other machine metadata

USB serial roasters

1. Settings → Roasting machines → select machine → Connect
2. Confirm serial port (COM can change after replug)
3. Baud, slave ID, register addresses match the manual
4. Empty port list → Serial drivers
5. Still failing → test on another PC
6. Fails everywhere → cable, hub, roaster hardware → maker support

LAN (Modbus TCP)

1. Same network for roaster and PC
2. Did the roaster IP change? Update the app
3. ping <roaster IP> if allowed by policy
4. Port 502 blocked by firewall/router?
5. Giesen/Probat need maker network setup first
6. Fails on other PCs → roaster, switch, cables

Phidget

1. Phidget Control Panel → Network Server Running
2. Devices tab shows live temperature
3. App channel map matches Control Panel
4. Re-read Phidget setup

Live temps look wrong

Symptom	Check
Always 0	Wrong register / slave ID
10× or 0.1×	Scale factor (÷10, ÷100)
BT/ET swapped	Swap channel mapping
Dropouts / spikes	USB cable, RS485 termination, power noise

If Artisan is fine, compare values 1:1 with Artisan settings.

App & sync

• Login fails: Confirm the same account works on the web
• Profiles missing: Wait for sync on a good network, or restart the app
• Subscription not recognized: Check Pro on the account page

Still stuck

Email Contact with:

• OS and app version
• Roaster make & model
• Path (USB / LAN / Phidget)
• Error screenshots
• Artisan settings capture if any