Refund policy

Refunds follow the Terms of Service and the rules below.

Core rules

No mid-period prorated refunds

We do not prorate already-started billing periods.

If you cancel mid-cycle you keep Pro until the period end date; unused days are not refunded.

Example: cancel monthly Pro on day 15 → use until month end, no partial refund.

Trial

The 14-day / 20-batch trial needs no card. Without a card on file, nothing charges when the trial ends.

Full refund requests (exceptions)

Email [email protected] with payment date, account email, and reason. Cases are reviewed individually.

Situation	Suggested window
First paid charge not as expected, or duplicate charge	Monthly: 7 days from charge / Yearly: 14 days
Unused first yearly payment (no batch/Pro use)	14 days from charge
Double charge or system error	As soon as discovered

Windows are guidelines; terms and Polar policies take priority.

Not refunded

• Mid-period “change of mind” after any Pro use for remaining days
• Renewals after trial that auto-charged — cancel is fine; no retroactive refund of past periods
• Enterprise contracts with separate terms — contract wins

Process

1. Email: [email protected]
2. Include: account email, payment date, plan (monthly/yearly), reason
3. After review, refund via Polar to the card or as instructed
4. Access may end immediately or per refund decision

Cancel vs refund

	Cancel	Refund
Meaning	Stop next renewal; keep current period	Return some/all money already paid
How	Polar portal or email	Email refund request
Remaining period	Still usable (no refund)	Access may end when refunded

Contact

Billing/refunds: [email protected]
Enterprise contracts: [email protected]

Full terms: firstcrackiscoming.com/terms